Returns & Color Guarantee

Love your color, or your money back

We want you confident before, during, and after you color. If your ColorOnly shade isn't right for you, we'll make it right.

Our guarantee

• Color-match guarantee — not happy with your shade? Contact us within 30 days and we'll help you find the right one or refund your first bottle.
• Unopened products — return any unopened bottle within 30 days for a full refund.
• Subscriptions — pause, skip, or cancel anytime from your account. No fees, no hassle.

How to start a return or get shade help

Email us and we'll take care of you. Tell us your current shade (or the box dye you've used before) and we'll match you to the right ColorOnly color.